Bill Pay lets you pay your bills through Online Banking. You can pay anyone in the United States that you would normally pay by check or automatic debit; even if you do not receive bills from the company or person you want to pay.
Bill Pay is FREE. You must have a checking account in order to access Bill Pay.
Sign up for Bill Payment by logging into Online Banking, select the Bill Pay tab and click Enroll. Click here to view a Bill Pay demo.
You can view account balances and transaction history, place reduced-cost Stop Payments on checks, manage your Overdraft Protection and Direct Deposit distributions, pay bills, transfer money to/from other financial institutions, transfer money to other CommonWealth One members, use Popmoney to transfer money using an email or mobile number, set up Alerts and Notices and send secure messages to us.
Bill Pay uses several methods to ensure that your information is secure.
We support the latest versions of these browsers:
While other browsers may work with Bill Pay, these browsers provide the highest level of security and functionality.
To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. After you add your bills, go to the Pay Bills section of the Payment Center to view all of the bills you've added in Bill Pay. Your bills remain in this list until you delete the biller. To pay a bill, find it in your bills list and enter the amount and date for the payment.
You can pay any company or person with a U.S. address, including:
Even if you don't receive bills from the company or person, you can still add the information we use to make payments. We send payments electronically whenever possible. If the company or person can't receive an electronic payment, we mail a check.
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. You can use Bill Pay to make state and federal tax payments and court-ordered payments; however, such payments are discouraged and must be scheduled at your own risk.
Payments that are sent via check through Bill Pay could take up to 7 to 10 business days to be received. Electronic payments could take up to 3 to 5 business days to be received.
There is also a “Next Day” option available. The fee for an electronic next day payment is $14.95; if a check must be mailed, the fee to send the check overnight is $19.95.
Bill Pay provides the following features for keeping track of your bills, and most of the features are available in the Payment Center:
If the payment has not started processing, you can change the:
If you made a payment to the wrong biller, you can cancel the incorrect payment and make another one to the correct biller.
You cannot change an overnight check payment. If the payment has not started processing yet, you can cancel it and schedule another payment.
After you click Submit Payments, you cannot change or cancel a same-day Bill Pay payment.
If the payment has started processing, or if the status is Paid, call the biller's Customer Service.
You can cancel any payment that is “Pending.” After you cancel a payment, the payment status will change to "Canceled" and it will not process. If the payment was sent via check and the check has not cleared your account, you can place a stop payment for a fee of $28.00.
After you cancel a payment, its status changes to "Canceled" and it is not processed. Canceled payments appear in:
You can transfer money to another financial institution using the Transfer Money tool in Bill Pay. You also have the option to use Popmoney to pay anyone you know, or owe – it’s the easy way to send and receive money directly from your CommonWealth One account. All you need is an email address or mobile phone number. Click here to view a Popmoney demo.
Bill Pay sends payments electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the billing address.
When setting up e-bills you will be able to select “Yes” to indicate you do want to receive paper statements or “No” if you no longer want to receive paper statements.
No, you do not need to contact the companies or people that you pay if you use Bill Pay. We make the payment based on the info you provided when you added your bill. If we've already established a relationship with a company or person, we may send the payment electronically or to a location specified by the biller. Otherwise, we print and mail a check to the address you provided. If you enter your account info, we send it with your payment so that the company can credit your account properly.
Add a bill for each separate account you have with the company. For example, if your phone company provides your home phone service, your wireless phone service, and your Internet service, you can add the company to your list of bills three times, each time with a different account number. If your phone company consolidates all of the info on one bill and provides you with one account number, you only need to add the phone company to your list of bills once.
If you have Overdraft Protection, the bill will be paid. If your Overdraft Protection limit has been reached, the payment will be returned and your Bill Pay account will be blocked preventing you from making more bill payments until the NSF condition is resolved.
Your scheduled process date is your “pay date.” Electronic payments will be paid on the “pay date” that you choose and the funds will be deducted from your account that same day. Payments by check will be deducted from your account on the day the check clears.
Minimum bill payment amount is $1.00; maximum is $9,999.99.
Call (855) 878-9186 between the hours of 7:00 AM - 1:00 AM ET, seven days a week. Service Representatives will be available to answer any questions related to Bill Pay.
Please log back in and the tabs should be available for you. You may also use Secure Messaging in Online Banking to send emails to us. Simply click on the email icon on the top right hand corner.