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Improvements to our Member Contact Center

April 14, 2016

We’ve heard you! We understand that members have been experiencing long wait times when they call us. Here’s what we are doing in the next 60 days to fix it:

  • Improving Call Center technology
  • Hiring additional Call Center representatives
  • Improving the skills of Call Center staff through training

We appreciate your patience during the interim. You can also reach us at