We are pleased to announce that we have resumed in-branch member service operations at our Main, Richmond Highway and Harrisonburg Regional branches. Both teller and member service assistance are available. The number of members allowed in the branch at any given time will be limited to five. We ask all members to observe and respect the social distancing measures while in the branch. Any individual entering the branch must wear a mask or face covering. Walk-ins for member service assistance are welcome; however, we recommend scheduling an appointment to control your wait time. For the safety of our members and our staff, these services are limited and done by appointment only.
Our call volume in the Contact Center continues to be higher than normal. If you need to speak to a representative, you can control your wait by using our service to schedule a call back for a telephone meeting at a time that is convenient for you. A CommonWealth One Representative will contact you at your requested time, at the contact number provided.