February 13, 2020

Dear Member,

The bill pay service has been restored to our online banking service. We appreciate your patience while we worked diligently to restore this service.  Please note the following:

  1. Re-Enrollment:  When you click on the "Bill Pay" tab in online banking, you will need to accept the Terms and Conditions.
  2. Payees:  Your payees have been restored.  Please review them for accuracy.
  3. Pending Payments:  Any payments that were previously scheduled through February 21 will be paid.  However, you will not see these as pending payments within Bill Pay.  We want to help you avoid making duplicate payments.  If you want to confirm your pending payment(s), you can send us an inquiry through the secured messaging system or contact us at 800-424-3334.  
  4. Recurring Payments:  All recurring payments will need to be reestablished.  Remember, any recurring payment(s) scheduled to pay on or before February 21 will be processed.  However, you will not see these in your pending transactions.
  5. Future Payments:  Any payments that you did not schedule to occur on or before February 21 will need to set up again.
  6. eBills:  You will need to reactivate your eBills.  However, you will be able to view your eBill history.  Bill Pay Reminders may not be reflective of your actual payment history and you may see reminders from prior to the deactivation of the system.  If you have already made these payments, please file the reminders.
  7. PopMoney:  You will see a message that PopMoney access has been suspended.  Please disregard this message.  Access to PopMoney will be reestablished within 24 to 48 hours from your re-enrollment.

Once again, we regret the delay to the restoration of our Bill Pay service.  We appreciate your membership and continued support.  If you have any questions regarding your Bill Pay account or wish to get confirmation of the status of your bill payment(s), please feel free to contact our Member Contact Center at (800)424-3334.

Sincerely,

Shamus McConomy
Chief Operations Officer

February 7, 2020 

Dear Member:

We appreciate your patience while we continue to restore the Bill Payment system.  Our efforts to restore this service are ongoing. 

Please Note:  If you scheduled a payment prior to the system being disabled on January 22, those payments will be processed; this includes both your one-time and recurring payments. 

If you are paying bills or planning to pay your bills directly on a biller's site, we would like to keep you from making duplicate payments.  We are happy to assist you with verifying which payments have been made and which payment are scheduled to be made.  We are here to help you in any way possible, so please do not hesitate to call our Member Contact Center at 800-424-3334 or send us a secure message through online banking.  

Once again, we appreciate your patience while we restore our bill pay service.  We will continue to provide updates and hope to have the service restored soon.

Sincerely,

Shamus McConomy
Chief Operations Officer

February 5, 2020

Dear Member:

The bill payment system is still in the process of being restored. You can find daily updates on our web site. In the meantime, we want to assure you of the following:
1. Previously Scheduled Bill Payments - Any payments that you scheduled before the conversion, prior to January 22, will be processed.

a. You will be able to see these transactions posted to your checking account when they occur.
b. If you want to confirm your scheduled payment, you can send us an inquiry through secured messenger or contact us at 800-424-3334.

2. Scheduling Payments - If you need to schedule a payment that is due on or before Friday, February 14, 2020:

a. Send us a secure message with the name of the payee/creditor, the amount and date you want the payment made. (This service is only available for payments to payees/creditors you have made in the past through bill pay.)
b. Payment requests will be processed the next business day.
c. We will send you a secure message confirmation once your payment has been scheduled.

If you need to send a payment immediately, please call our Member Contact Center at 800-424-3334.

3. Reimbursement of Late Payment/Processing Fees - If you have incurred any late payment or processing fees due to the unavailability of our Bill Payment system:

a. Please send us a secure message. This can be accessed in online banking from the envelope icon in the top right corner.
b. We will send a secure link to the email address on file so that you can securely attach your documentation.
c. We will post your reimbursement to your checking account within 2 business days.

Again, we apologize for the inconvenience and appreciate your patience as we work to restore our bill payment service. If you have any questions, please give us a call at 800-424-3334.

Sincerely,

Shamus McConomy
Chief Operations Officer