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Relief Assistance Programs

We are here to help.  If you or your family have been impacted by COVID-19, and need financial support, we are ready to provide assistance and discuss solutions that may be available to you during this unprecedented pandemic crisis.  We offer a variety of programs and resources like those noted below. Should you need assistance, please contact our member service representatives.  You can schedule an appointment for a call back, send a secure message through online banking, or email

Skip A Payment Program - We’re waiving the application fee on our Skip A Payment program and extended the offer to include ONELine, our home equity loans and credit cards, in addition to our vehicle and personal loans. 

Certificate Withdrawal - We're waiving the "Early Withdrawal Penalty Fee", if you need to request a withdrawal from your CommonWealth One Share Certificate(s).

VISA Credit Card Assistance Programs - For an emergency credit card limit increase or skip-payment options, call 1-866-820-5871 to request "Emergency Assistant Services."

Mortgage Assistance Programs - Your CommonWealth One mortgage servicer, Midwest Loan Services, can assist you with mortgage payment relief.  For assistance, please visit their website here.

Student Loan Assistance - Through our partnership with LendKey Private Student Loan Services, we have special programs to assist borrowers with student loans experiencing hardship. Call 888-549-9050 to discuss available solutions.

Branch Operations

On Friday, May 29, Virginia Governor Northam signed an Executive Order making it a requirement to wear a face covering while inside buildings, this includes those who have received the COVID-19 vaccination. Any individual entering the branch or administrative offices must wear a mask or face covering.  If you are unable to wear a face mask or covering and need assistance, please contact us at (800) 424-3334.

The number of members allowed in the branch at any given time will be limited to five. We ask all members to observe and respect the social distancing measures while in the branch, this includes those who have received the COVID-19 vaccination. Any individual entering the branch must wear a mask or face covering. If you are unable to wear a face mask or covering and need assistance, please contact us at (800) 424-3334.

Currently, our Main and Richmond Highway Branches in Alexandria, VA, and Harrisonburg Regional and JMU Branches in Harrisonburg, VA are open.  Walk-ins for member service assistance are welcome; however, you can control your wait time by scheduling an an appointment with a member service representative.

You can schedule an appointment with a member service representative at our Main Branch at

You can schedule an appointment with a member service representative at our Harrisonburg Regional Branch at  

You can schedule an appointment with a member service representative at our James Madison University (JMU) Branch at

You can schedule an appointment with a member service representative at our Richmond Highway Branch at


GAO, HEC, JMU & T.C. Williams Branches are closed until further notice.

Our Member Contact Center hours remain unchanged.  If you need assistance, you can schedule an appointment for a call back by clicking here or send a secure message within online banking.

You can send a secure email message by logging into Online Banking and clicking the Envelope Icon ✉ in the top right corner.

Remote Access

We encourage you to use our digital banking services, which allow you to view and perform transactions on your account quickly and easily, 24/7. To enroll in online or mobile banking click here.

You can deposit checks through our mobile app. Click here to download the app. Note in order to use the app, you must enroll in online banking.

Use PhoneOne touch-tone telephone banking to check the balance on your accounts, transfer funds or make a loan payment.

Access your account anytime at over 80,000 fee-free ATMs in the CO-OP® and Allpoint® Networks.

If you have questions, you can call us at (703) 823-5211 or (800) 424-3334 Monday through Friday from 8:00 am – 6:00 pm, Saturday from 9:00 am – 1:00 pm; or you can send a secure message through online banking.


Beware of Scams

Scammers are notorious for capitalizing on fear, and the coronavirus is no exception.  Please remember, CommonWealth One will not ask you for confidential information such as your name, account number, social security number, or other personal identifying information in an email. See our Security Tips to help protect yourself from scams.

We remain committed to serving you and will continue to closely monitor this situation. We appreciate your understanding as we are doing everything possible to keep both our employees and our members safe.

Staying Healthy

We care about you and want you to stay healthy.  Visit the Center for Disease Control's website for tips on how to keep you and your family healthy and help prevent the spread of COVID-19.  

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CommonWealth One is here for you.

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