Your banking, upgraded.
New online and mobile banking arrives January 20. It’s easier to use, with more ways to manage your money. A few minutes of prep now will make your first log-in quick and effortless.
Confirm your email, mobile number and mailing address.
On January 20, we’ll send a code to your email or mobile number to verify it’s you.
What you'll get
A better way to bank, starting January 20
A simpler, faster experience with more tools to manage your money, protected by up-to-date security.
Turn your cards on and off
Misplaced your card? Switch it off in seconds and back on when you find it. Card controls now work for your debit card, not just your credit card.
Report a lost or stolen card in a few taps
No phone call or trip to the branch. Report a lost or stolen debit or credit card right from the app or online banking.
Get your money at other banks by the next day
Transfers between your CommonWealth One accounts and your accounts at other banks arrive by the next day, not in two to three.
See your rewards progress as it happens
Rewards checking members can see exactly where they stand each statement cycle: enrolled in eStatements, 6 of 15 debit card purchases, a direct deposit or automatic payment.
Make your dashboard your own
A clean, simple layout and menu that are easy to find your way around. Name and color-code your accounts so what matters most is right where you look.
Log in with Face ID or your fingerprint
Set up Face ID or fingerprint log-in after you create your new password at your first log-in. After that, you’re in with a glance or a touch.
Frequently Asked Questions
The Basics
New online and mobile banking launches Wednesday, January 20, 2027.
To give you a simpler, faster way to bank, with more tools and up-to-date security.
No downtime is expected. Your debit card, credit card, checks and ATMs keep working as usual.
No. Your account numbers and cards stay the same.
No. Log in with your same username and set a new password.
New enrollment pauses January 11 through January 19. You can enroll again starting January 20.
Logging In
Your username and access to the email or mobile number we have on file. We’ll send a verification code there.
Update it now in online banking, by phone or at any branch. If your email or mobile number is out of date on January 20, we won’t be able to send your code. Your mailing address keeps upgrade reminders and statements coming to the right place.
Before January 20: log in to digital banking, go to Login Settings, then click Username.
Starting January 20: select Forget Username on the log-in screen.
Or call us at (800) 424-3334.
New online and mobile banking supports Face ID and fingerprint log-in. For your first log-in, you’ll type your username and create a new password. Then you can set up Face ID or fingerprint log-in again.
If you don’t remember your username, look it up now in Login Settings, then Username.
Yes. Download the new app from Google Play on or after January 20, then delete the old app. Your current app won’t work after January 19.
No. Just update your current app. If automatic updates are on, it may happen on its own.
Payments and Transfers
Yes. Please review them after your first log-in.
Yes. Review each one’s amount, date and accounts after your first log-in.
Yes. Review each one’s amount, date and accounts after your first log-in.
Yes. They’re not affected by the upgrade.
Yes. Starting January 20, the overnight rush payment fee in Bill Pay becomes $34.95 per item, up from $14.95 or $19.95. Rush payments are optional. Standard Bill Pay payments are not affected.
Statements, Software and More
Yes, but your data won’t carry over. Back up your file and run a final download by 5:00 p.m. on January 19, then reconnect on or after January 20.
Enroll in eDocuments by January 28, under eStatements in online banking.
Save copies of any check images you may need before January 20.
No. Nothing changes for your digital banking on January 20.
We’ll post updates here, on our social media pages and in digital banking.
Reminder
We will never call, text, email or message you on social media to ask for your password, PIN or verification code.