System Upgrade Coming June 3

Building a Better Banking Experience Just For You

System Upgrade In Progress

At CommonWealth One, we're investing in technology that works as hard as you do. Our upcoming system upgrade will deliver the advanced, secure banking experience you deserve—today and for years to come.

Important Dates

  1. Upgrade Maintenance Period: Friday, May 30, 5:30 p.m. - Monday, June 2, 11:59 p.m.
    • Branches and Member Contact Center Closed
    • Temporary Service Interruptions
       
  2. All Services Resume: Tuesday, June 3, 9:00 a.m.

Branches & Contact Center Operations

  • All CommonWealth One branches and our Member Contact Center will be closed from 5:30 p.m. Friday, May 30 through Monday, June 2.

  • We will reopen on Tuesday, June 3 at 9:00 a.m.

Service Interruptions

  • Online and Mobile Banking: Unavailable

  • PhoneONE (automated phone banking): Unavailable

  • Debit Card ATM Withdrawals & Purchases: Available, but with reduced daily limits:

    • ATM withdrawals: $200 per 24-hour period

    • Purchases and Pre-Authorized Debits: $500 per 24-hour period

  • Shared Branches: Unavailable

Before May 30

  • Confirm your contact info (email, phone number, address) is current

  • Quicken®, QuickBooks®, or Mint® (CreditKarma®) users: Download and save recent transaction history by 5:00 p.m. Friday, May 30

  • Schedule bill payments needed between May 30 - June 6

  • Plan for the weekend: Plan ahead with alternative access to funds (cash or credit card)

After June 3

  • Re-enroll in PhoneONE

    • Use the last 7 digits of your SSN

    • Upon verification of your identity, you’ll be prompted to reset your PIN

  • Kasasa Rewards: Automatic transfers of dividends to your Kasasa Saver account will not occur for May. You can transfer your rewards manually at your convenience. Automatic sweeps will resume with your next statement cycle.

  • Review Your Statement(s): May statement will include dividend postings for all accounts; future statements will return to normal posting schedules:

    • Monthly: Checking and loan accounts

    • Quarterly: Savings, certificates, and money management

  • Verify All Automated Transfers and Payroll Distibutions:  Review account to ensure all transfers were processed correctly.

  • Reconnect Quicken, QuickBooks, and Mint (CreditKarma): Deactivate your old connection and re-link once digital banking is live

Step-by-Step Guides

This upgrade will require that you make changes to QuickBooks®, Quicken® or Mint® (CreditKarma®) Software, so please take action to ensure a smooth transition. Instruction are available below.

The conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: May 30, 2025
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.

2nd Action Date: June 3, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

Frequently Asked Questions

You’ve Got Questions. We’ve Got Answers.

This upgrade ensures we can provide you with the highest level of service possible. Our new system will handle membership growth and technological advancements for years to come, allowing us to offer better features and improved security.


Yes, but with some limitations. Your debit card will continue to work, though daily limits will be reduced to $200 for ATM withdrawals and $500 for purchases within any 24-hour period. Credit cards, checks, and ATMs will continue to function normally. However, online banking, mobile banking, and PhoneONE will be porarily unavailable during the system upgrade.

All automatic withdrawals and direct deposits will continue to process as usual during the upgrade. However, you may notice minor delays in these transactions during the upgrade period, May 30–June 3. Please check to ensure all payrollbased distributions are completed as expected

All recurring and one-time bill payments that are scheduled for payment during the upgrade weekend will process as usual. However, you won’t be able to schedule new payments during the upgrade period, so please schedule any necessary payments for May 30 - June 6 by 5 p.m. May 30

Absolutely. Your security is our top priority, and your account information will remain protected throughout the entire upgrade process.

No, your account numbers and debit cards will remain the same.

You’ll continue to access online banking through our website and mobile banking through our app. Your login and password will remain the same.

While we don’t anticipate any delays, we’ll post updates on our website and social media if the upgrade extends beyond the scheduled June 3 completion date.

For more information, visit cofcu.org/system-upgrade or contact us online via Chat, or call us at (800) 424-3334 before May 30. After June 3, our team will be ready to assist you with any questions regarding the new system.

Service Interruptions

Prepare for the downtime.
Friday, May 30, 5:30 pm. - Tuesday, June 2, 11:59 p.m.

Branches (including Shared Branches)
Closed

Member Contact Center
Unavailable

Online & Mobile Banking
Unavailable

Debit Card
Available with Limitations
Up to $200 ATM withdrawals and $500 purchases (including pre-authorized payments) per 24-hour period

PhoneONE
Unavailable


 

Credit Cards

Available