PhoneOne (Bank by Phone)

Get account information and complete transactions 24/7 from your phone with PhoneOne. You can get deposit information, account activity and even make transfers. 

If you're a new PhoneOne user, call (703) 823-5211, Option 3 or call (800) 424-3334, Option 3 to start using the system.

(Note: The direct number (703) 823-3510 is no longer in service)

PhoneOne Teleprompter Guide

Click here to print in PDF format.

1. Savings Account 4. Loans
  1. Deposits
    1. Last 5 deposits
    2. ACH/ Payroll deposits
  2. Account Activity
    1. Last 5 withdrawals
    2. Last 5 transactions
    3. ATM transactions
    4. Year to date dividends
    5. Prior year to date dividends
  3. Year to date dividends
  4. Prior year to date dividends
  1. Loan Inquiry
    1. Balance and amount available
    2. Payment information
    3. Year to date finance charge
    4. Last 5 transactions
  2. Loan payoff
2. Checking Accounts 5. Certificates
  1. Deposits
    1. Last check deposit
    2. Last 5 deposits
    3. ACH/ Payroll deposits
  2. Account activity
    1. Last 5 withdrawals
    2. Last 5 transactions
    3. Last 5 checks cleared
    4. Specific check cleared
    5. Electronic transactions
    6. Year to date dividends
    7. Prior year dividends
  3. Stop payment information
  4. Year to date dividends
  5. Prior year to date dividends
  1. Balance
  2. Dividend rate and maturity date
  3. Last 5 deposits
  4. Year to date dividends
  5. Prior year to date dividends

3. Transfers and Withdrawals 6. Additional Information
  1. Transfer
    1. Share to share
    2. Share to loan
    3. Loan to share
  2. Withdrawal by Check
    1. Withdrawal from share account
    2. Withdrawal from loan
  1. Change your PIN
  2. Speak to a representative
  3. Access another account number

Legend
  • 8 End the call
  • 9 Return to the previous menu
  • * To repeat choices
  • 0 To speak with Member Service Representative