PhoneOne (Bank by Phone)
Get account information and complete transactions 24/7 from your phone with PhoneOne. You can get deposit information, account activity and even make transfers.
If you're a new PhoneOne user, call (703) 823-5211, Option 3 or call (800) 424-3334, Option 3 to start using the system.
(Note: The direct number (703) 823-3510 is no longer in service)
PhoneOne Teleprompter Guide
Click here to print in PDF format.
| 1. Savings Account |
4. Loans |
- Deposits
- Last 5 deposits
- ACH/ Payroll deposits
- Account Activity
- Last 5 withdrawals
- Last 5 transactions
- ATM transactions
- Year to date dividends
- Prior year to date dividends
- Year to date dividends
- Prior year to date dividends
|
- Loan Inquiry
- Balance and amount available
- Payment information
- Year to date finance charge
- Last 5 transactions
- Loan payoff
|
| 2. Checking Accounts |
5. Certificates |
- Deposits
- Last check deposit
- Last 5 deposits
- ACH/ Payroll deposits
- Account activity
- Last 5 withdrawals
- Last 5 transactions
- Last 5 checks cleared
- Specific check cleared
- Electronic transactions
- Year to date dividends
- Prior year dividends
- Stop payment information
- Year to date dividends
- Prior year to date dividends
|
- Balance
- Dividend rate and maturity date
- Last 5 deposits
- Year to date dividends
- Prior year to date dividends
|
| 3. Transfers and Withdrawals |
6. Additional Information |
- Transfer
- Share to share
- Share to loan
- Loan to share
- Withdrawal by Check
- Withdrawal from share account
- Withdrawal from loan
|
- Change your PIN
- Speak to a representative
- Access another account number
|
| Legend |
- 8 End the call
- 9 Return to the previous menu
- * To repeat choices
- 0 To speak with Member Service Representative
|
