Member Contact Center

(703) 823-5211 or (800) 424-3334 or using our online scheduler or secure messaging.

Monday - Friday 8:00 am - 6:00 pm,
Saturday 9:00 am - 2:00 pm

Fax (703) 650-4003

Spanish and hearing impaired services available

Send a secure email message by logging into Online Banking and clicking the Envelope Icon ✉ in the top right corner,
or send a secure message now.

24-Hour PhoneOne Banking

(703) 823-5211, Option 3 or (800) 424-3334, Option 3

Traveling Out Of Town?

When you travel out of state or country, please notify us at least one business day in advance. We'll make sure your CommonWealth One debit or credit card continues to work as you expect. If you don't notify us, we may flag your purchases as part of our regular fraud monitoring. 

Visa® Debit Card Cardholder Services

(866) 333-9337 (Activation)
(800) 472-3272 (Lost/Stolen)

Visa® Credit Card Cardholder Services

(800) 654-7728
(800) 449-7728 (Lost/Stolen)

Check Reordering through Harland Clarke

(800) 500-2441

CommonWealth One Financial Network

(703) 823-5211 or (800) 424-3334

Mailing Address

For deposits and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®)

CommonWealth One Federal Credit Union
P.O. Box 9997,
Alexandria, VA 22304

Physical Address

CommonWealth One Federal Credit Union
4875 Eisenhower Avenue, Suite 100
Alexandria, VA 22304

Credit Card Payment Mailing Address

CommonWealth One Federal Credit Union
P.O. Box 71050
Charlotte, NC 28272-1050