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Important information to stay connected

When you need answers and assistance, you want things to move quickly. We're here to help. Feel free to contact us anytime with your questions.

Phone Numbers

Member Contact Center

(703) 823-5211 or (800) 424-3334 or using our online scheduler or secure messaging in Online Banking.
If you are calling regarding your contactless debit card, please press option 2 for debit cardholder services.

Monday - Friday 8:00 am - 6:00 pm,
Saturday 9:00 am - 2:00 pm

Fax (703) 650-4003

Spanish and hearing impaired services available

Send a secure email message by logging into Online Banking and clicking the Messages & Alerts tab in the top right corner.

24-Hour PhoneOne Banking

(703) 823-5211, Option 1 or (800) 424-3334, Option 1

Traveling Out Of Town?

When you travel out of state or country, please notify us at least one business day in advance. We'll make sure your CommonWealth One debit or credit card continues to work as you expect. If you don't notify us, we may flag your purchases as part of our regular fraud monitoring. 

Visa® Debit Card Cardholder Services

(866) 985-2273 (Activation)
(866) 639-9621 (Lost/Stolen)

Visa® Credit Card Cardholder Services

(866) 820-5871
(800) 449-7728 (Lost/Stolen)

Check Reordering through Harland Clarke

(800) 500-2441

CommonWealth One Financial Network

(703) 823-5211 or (800) 424-3334

Mailing Address

For deposits and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®)

CommonWealth One Federal Credit Union
P.O. Box 9997,
Alexandria, VA 22304

Physical Address

CommonWealth One Federal Credit Union
4875 Eisenhower Avenue, Suite 100
Alexandria, VA 22304

Credit Card Payment Mailing Address

CommonWealth One Federal Credit Union
P.O. Box 71050
Charlotte, NC 28272-1050

This form is for general inquiries about CommonWealth One Federal Credit Union. Please log in to Online Branch using the login box above and click on the secure Contact Us link for messages that may include personal information such as your account number, date of birth, or social security number, inquiries about specific account information, or request changes to your account record.

24-Hour PhoneOne Banking

(703) 823-5211, Option 1 or 
(800) 424-3334, Option 1

Contact Us

People Helping People

CommonWealth One is here for you.

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