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Let's Get Chatting

Getting in touch has never been easier! Now, in addition to calling us, sending us a secure message within online banking, or visiting us in a branch, you are able to chat with a real, live CommonWealth One member service representative from anywhere you have access to the internet. 

How It Works

  • Simply locate and click the "Let's Chat!" button on the lower right-hand corner of our website.

  • For "How would you like to talk", select your preferred media type.

  • You can begin chatting and a real, live CommonWealth One member service representative will answer! Don’t worry, for security reasons, we will always verify your identity before disclosing any information regarding your account.

Please Note: Our Live Chat feature is available Monday - Saturday during normal Member Contact Center business hours. Click here to view the normal business hours.

Communication That Goes Beyond "Chat"

Type your question into the chat box and receive a quick response from a CommonWealth One member service representative - no bots or AI answering chats here! For specific account-related matters, we will verify your identity via audio to ensure account security. You can even request to receive the chat transcript for your own records.

If your inquiry is more detailed, we can upgrade your live chat to a phone call allowing you to continue the conversation without waiting in a queue.

Our member service representatives can also upgrade a chat to include video allowing you to get the complete experience, just as if you were visiting one of our branches. You can see and talk to us using your device's camera and microphone, or if you’d like, only your microphone.

Helping you find what you need on our website is easy! When you chat with us, our member service representatives have the ability to co-browse (screen share) with you and provide on-screen guidance to help you quickly and easily get to the information you need. With your permission, we can walk you through our platforms while viewing your screen and showing you exactly where you need to click.

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